RETURNS & SHIPPING POLICY
With customers shifting to e-commerce this year, shipping carriers in North America are struggling to process all the incoming orders. Some of the carriers are limiting the daily number of packages they accept from a customer, and millions of shipments are stuck in distribution centers, leading to extensive industry-wide shipping delays.
We're doing our best to get your orders out as soon as possible, but once they're in the hands of the carriers, it's up to their sorting center capacity. Thanks you for your patience.
Separate Order Delivery
There are some products that will ship separately due to packaging differences. Example: Mugs
Orders fabricated by a separate fulfillment partners from different locations will also arrive separately. Example: Scarves, T-shirt, Hoodies and Tote bags.
Reason for Return
Size Exchanges - Our products are made on demand, we have no inventory stock. For this reason, we DO NOT refund orders for buyer’s remorse, and size exchanges. A new order would need to be placed for an updated size at customers expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
Lost Packages- Packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Return address: Vekpuk Limited Editions, 19749 Dearborn St, Chatsworth, CA 91311
Tracking indicates order was delivered, but it hasn’t been received: Shipping errors can be very frustrating! If the package was marked as delivered by the carrier, but you have not received it, WILL NOT cover the cost of reshipping or refunding the order.
Once the order has been transferred over to the shipping service it is their responsibility. We ARE NOT RESPONSIBLE for packages not received, that are marked as delivered at the address entered on the order. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.
Customers could also file a claim with the carrier.
If shipped through the US Postal Service (USPS), we won't be able to help with this directly but we do have the link to file the claim: https://www.usps.com/help/claims.htm
When shipping to outside of the United States, Canada and Puerto Rico. We strongly recommend that you opt for International / Worldwide shipping option with tracking numbers.
Please note that international orders may be subject to duties, fees or taxes levied by the destination country and/or shipping company. We are not not responsible for these additional charges. To find out what the possible fees are, please contact the local postal service or customs agency.
Please note shipping time is independent from production time.